CANCELLATIONS & CHANGES TO OPEN ORDERS
To cancel or change an order, please call (800) 286-2458.
For most items, you can cancel or change any order free of charge prior to it being shipped. Following shipment, you must obtain an RGA (Return Goods Authorization) number to cancel or change your order. You will be responsible for shipping costs as well as a restocking fee depending on your account type and the time elapsed after receiving your product(s). For special/custom order items, you have 24 hours to cancel or change your order.
All return authorizations expire 30 days after creation. If your RGA has expired, contact us and we’ll create a new one for you.